Bless Your Heart Dan

Alright, now that Dan posted, I feel a lot better about posting again (I had a deep rooted fear that team face were the only ones on here alive anymore)

A complaint sent to apple. enjoy.

Order Number *redacted
Case Number *redacted

To Whom It May Concern:

As a lifelong PC user, I am absolutely livid about the product and care I received during my first two days as a Mac owner. After waiting five days longer to receive my computer than predicted, the MacBook I purchased did not turn on. After a seemingly simple call with Apple Care I went to the genius bar to fix my laptop. Although my AppleCare consultant promised not only that she had entered all of my notes into my case number, but also that the only way to receive help was to go to an Apple Store in person, neither was the case.

Upon arrival at the genius bar, a concierge placed my name on the list and told me to wait on a bench nearby. After TWO HOURS of waiting, a representative meandered over and asked why I was waiting. Apparently, he said, I had been mislead by both the concierge (someone would have helped me sooner had she alerted them) and by Apple Care. Indeed, my case number provided no other information than “referred to apple store” and as my computer was purchased online and was a refurbished computer, Genius Bar could do nothing.

The following morning I called Apple to explain all of the circumstances and frustration. After being put on hold for the majority of my near half-hour phone call (with the most nerve-grating music I have ever had the misfortune of hearing), I was told I would have to send my computer back to Apple.

As a freelance writer I find this whole experience to be absolutely unacceptable. To have a late, broken, and now incapacitated computer causes me more than just fury but loss of wages. There was a complete and utter lack of communication between the three branches of Apple that I spoke to.

It is an experience like this that makes me wonder why I ever decided to switch from PC to Mac. I cannot believe that your company clings to its user experience and customer care as selling points.

I am incredibly disappointed and upset by the past days as a failed Mac user.


With lost hope,

Charlotte *redacted
*redacted

Brightening everyone's day.

I CAN SEE CLEEEEARLY NOW

I just got reading glasses.  My quality of life has improved a kajillion-fold.

HALT

you know that TIPS training acronym that's all "hey kids, just remember to HALT: don't drink if you're Hungry, Angry, Lonely, or Tired"

well up yours tips, I'm stickin' it to the man now.

I just spend an hour in the waiting room of a dank brooklyn oral surgeon to find out (within 5 minutes) that it will take 2 k and a lot of tears to pull out my wisdom teeth. But he threw in an english-majors-have-no-futures joke for free.

Work is shit. I have no life.

but i do have wine.

In other news, I booked my flight to Prague for February 2009. I'm staying with Philip Clark, William and Mary 08.

keith gessen is an asshole

in case anyone was wondering,
i'm reading "all the sad young literary men" and it is a completely intolerable, self-righteous piece of smut. it's the only book i've picked up in a very long time that is so repulsive to me that i don't think i can finish it.
i would really enjoy punching keith gessen in the throat.